Absolutely THE WORST car rental experience of my life. Horrible service, rude employees, DID NOT HAVE A CAR READY even though I reserved it a month in advance and confirmed it a week ahead. DO NOT BOTHER.
Great rewards program
Always try to use budget when i can, cars are normally very clean when you reserve them. Not always the lowest price but easy service. Rented a handful of time from them.
When he got back we told him we were there for a 16ft truck reservation and he face palmed and said "oh s*** I just gave it away." So we agreed to wait 3-4 hours and pick up a truck when they arrived.
We waited and finally got the call and the truck we got was a commercial POS that was absolutely disgusting. It stunk, I'm talking Seinfeld BO stunk, and it ran rough. It got us to our destination 5 hours away but the AC was broken and everything was covered in grime. We bought air fresheners to no avail. It also had a nice and greasy Burger King bag stuffed behind the drivers seat, a glove box full of empty Doritos bags, and some empty water bottles shoved in corners. Clearly not cleaned, or even looked at?
This place was terrible for renting a moving truck. If you're thinking about renting one here, please don't!
This was by far the worst rental experience we've had. We arrived at 11am for our rental reservation just to watch the guy give away our truck in front of us. He told the customer that was there that he didn't have any 12ft trucks, how about a 16? The guy said sure and he walked him to the truck area for a bit and came back.
I have rented rental cars from every major car rental company since last 15 years but it was about 5 years ago when I first rented from Budget. And I have been staked with them ever since. In NY budget is the best rental car company without a doubt. You always get the best value for your money. You get multiple discount for the same reservation. This particular Budget location is my favorite. The staffs are awesome. The lady works there is super friendly, always greets you along with her puppy.
If you're renting online and have to pick a store, please don't pick this place. It's terrible.
When we arrived at our destination the person at the other budget told us these types of trucks would only be used for local commercial runs at her store and never for a one way like this. We also discovered that the guy didn't give us the paperwork and even worse, he told us we'd be emailed a receipt... The lady at drop off told us they don't even have a way to email a receipt through the system. Great. No write off on taxes.
Budget Car Rental is a US Car Rental based in Medford, New York. Budget Car Rental is located at 1831 NY-112, Medford, NY 11763, USA.
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